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1. Do I need to register to place an order?

No, you do not have to register. If you object to any of our ideas, then in order to better serve and facilitate the order, registration is required. It is a one-off and after it, you shop more conveniently, keep track of the status of orders placed and receive information on our latest offers and promotions.

2.What are the ways I can place an order?

You can place an order online by registering on our site, by phone, e-mail or chat.

3.What information is required to place an order by phone or chat?

To place an order without registration, you need: name and surname, exact delivery address, telephone number and e-mail. Of course, be sure to include the name of the product you have selected and the right size for you.

4.What courier company is the delivery company for?

The Xzona.bg online store uses the courier services of EKONT.

5.Is it possible to match the color of the product with the one in the photo?

The photos that showcase the products best represent their colors. Xzona.bg is not responsible for the inaccurate color reproduction due to the individual settings and technical parameters of the computer systems used to access the store. It is permissible to vary within 1-2 tonnes of color due to the different batches produced.

6. Can I make changes to my order?

Once you submit your request, it is automatically accepted by our representative. This is why custom changes are not desirable. However, if a correction is still required, be sure to contact the online store no later than 3 hours after submitting your request.

7.How can I find the product I am looking for faster?

Especially for the convenience of you, our dear customers, we have created an internal search engine and filters, with the help of which you can conveniently and easily find the product you are looking for. Searching is easy. All you have to do is type in the blank box under the search option - name, category, product and other keywords, and then press the Enter button or the highlighted paw.